At Tauri Resourcing we are committed to providing a high level service to our customers. If you do not receive satisfaction from us we need you to tell us about it. This will help us to improve our standards.
Complaints Procedure
If you have a complaint, please contact the office in the first instance so that we can try to resolve your complaint informally.
At this stage, if you are not satisfied please write to us at: 61 Bridge Street Kington.
Next steps
- We will send you a letter acknowledging your complaint and asking you to confirm or explain the details set out. We will also let you know the name of the person who will be dealing with your complaint. You can expect to receive our letter within 3-5 working days of us receiving your complaint.
- We will record your complaint in our central register within a day of having received it.
- We will acknowledge your reply to our acknowledgment letter and confirm what will happen next. You can expect to receive our acknowledgement letter within 3-5 working days of your reply
- We will then start to investigate your complaint. This will normally involve the following steps;
- We may ask the member of staff who dealt with you to reply to your complaint within 5 working days of our request;
- We will then examine the member of staff’s reply and the information you have provided for us. If necessary we may ask you to speak to them. This will take up to 4 working days from receiving their reply.
- We will then invite you to meet us to discuss and hopefully resolve your complaint.
- Within 2 working days of the meeting us we will write to you to confirm what took place and any solutions agreed with you.
- If you do not want a meeting or it is not possible, we will send you a detailed reply to your complaint.
NOTE: In any event, we will comply with any statutory procedures that may relate to your complaint.
